Frequently asked questions
What is AtlasMuseCrafts?
What is AtlasMuseCrafts?
AtlasMuseCrafts is a Moroccan-based brand specializing in handcrafted Thuya wood boxes, leather goods, coffee tables, belts, and more—each made by skilled artisans using traditional techniques.
Where are your products made?
Where are your products made?
All items are handcrafted in Morocco, using authentic materials such as Thuya wood, lemon wood, natural bone, full-grain leather, and more.
Do you accept custom orders?
Do you accept custom orders?
Yes, we proudly offer custom sizes, designs, and engraving options. You can personalize boxes with names, quotes, logos, or even choose a leather/velvet interior.
Which materials do you use?
Which materials do you use?
We use premium Moroccan materials:
🪵 Thuya Burl Wood
🍋 Burned & Natural Lemon Wood
🐐 Full-Grain Leather
🦴 Bone Inlay
Can I see a photo before my custom box is shipped?
Can I see a photo before my custom box is shipped?
Absolutely. We can send images before dispatch for your approval.
Do you ship internationally?
Do you ship internationally?
Yes, we ship worldwide via trusted carriers like FedEx and Aramex.
How long does shipping take?
How long does shipping take?
Orders are usually shipped within 1–3 business days. Delivery takes:
3–5 business days via Express Shipping (FedEx, Aramex)
Longer during holidays like Eid or national closures
Can I track my order?
Can I track my order?
Yes, you’ll receive a tracking number once your package ships. You can track it online via the carrier’s website.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit cards, PayPal, and Shopify secure checkout.
Is my payment secure?
Is my payment secure?
Yes. We use SSL encryption and Shopify’s secure checkout system.
Do you offer wholesale pricing?
Do you offer wholesale pricing?
Yes, wholesale and bulk discounts are available. Please contact us with your required quantity and product types.
What if my item arrives damaged?
What if my item arrives damaged?
We deeply apologize for any damage. Just contact us and we’ll send a free replacement.
Can I request a refund?
Can I request a refund?
Custom orders are not eligible for full refunds unless defective. For standard items, returns are accepted within 7 days after delivery.
Need More Help?
Need More Help?
📧 Email: Support@AtlasMuseCrafts.com
📦 Custom Orders & Quotes: [Contact Us Page]
🌍 Website: https://atlasmusecrafts.com