Frequently asked questions

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What is AtlasMuseCrafts?

AtlasMuseCrafts is a Moroccan-based brand specializing in handcrafted Thuya wood boxes, leather goods, coffee tables, belts, and more—each made by skilled artisans using traditional techniques.

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Where are your products made?

All items are handcrafted in Morocco, using authentic materials such as Thuya wood, lemon wood, natural bone, full-grain leather, and more.

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Do you accept custom orders?

Yes, we proudly offer custom sizes, designs, and engraving options. You can personalize boxes with names, quotes, logos, or even choose a leather/velvet interior.

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Which materials do you use?

We use premium Moroccan materials:

🪵 Thuya Burl Wood

🍋 Burned & Natural Lemon Wood

🐐 Full-Grain Leather

🦴 Bone Inlay

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Can I see a photo before my custom box is shipped?

Absolutely. We can send images before dispatch for your approval.

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Do you ship internationally?

Yes, we ship worldwide via trusted carriers like FedEx and Aramex.

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How long does shipping take?

Orders are usually shipped within 1–3 business days. Delivery takes:

3–5 business days via Express Shipping (FedEx, Aramex)

Longer during holidays like Eid or national closures

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Can I track my order?

Yes, you’ll receive a tracking number once your package ships. You can track it online via the carrier’s website.

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What payment methods do you accept?

We accept all major credit cards, PayPal, and Shopify secure checkout.

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Is my payment secure?

Yes. We use SSL encryption and Shopify’s secure checkout system.

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Do you offer wholesale pricing?

Yes, wholesale and bulk discounts are available. Please contact us with your required quantity and product types.

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What if my item arrives damaged?

We deeply apologize for any damage. Just contact us and we’ll send a free replacement.

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Can I request a refund?

Custom orders are not eligible for full refunds unless defective. For standard items, returns are accepted within 7 days after delivery.

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Need More Help?

📧 Email: Support@AtlasMuseCrafts.com

📦 Custom Orders & Quotes: [Contact Us Page]

🌍 Website: https://atlasmusecrafts.com