Shipping policy

We’re committed to delivering your handcrafted treasures safely and on time. Please review our shipping policy below for all the details you need regarding shipping, tracking, and order management.


🕒 Processing Time

All orders are processed within 1–2 business days.

Please note that orders are not processed, shipped, or delivered on weekends or public holidays.


Each order is shipped with a tracking number, allowing you to monitor your package every step of the way.


🌍 Shipping Time & Worldwide Delivery

Standard Free Shipping is available on all orders.


Estimated delivery time: 3–5 business days (after processing).


AtlasMuseCrafts ships worldwide. We proudly deliver our handcrafted Moroccan products to customers across the globe.


📝 Order Cancellation & Modification

You have 24 hours from the time of placing your order to request any modifications or cancellations.


If changes are needed, please email us promptly at:

📧 Support@atlasmusecrafts.com


After the 24-hour window, your order may already be processed or shipped, and modifications may no longer be possible.


Please ensure your shipping address is accurate.

AtlasMuseCrafts is not responsible for packages lost due to incorrect or incomplete addresses.


📦 Tracking Your Order

Once your order is shipped, you'll receive an email confirmation with your tracking number.


If you didn’t receive tracking details, please contact us at:

📧 Support@atlasmusecrafts.com


You can also use our Tracking Page to monitor your delivery in real time.


📭 My Order Says Delivered, But I Haven’t Received It?

If your tracking status says "Delivered" but the item hasn't reached you:


Check with neighbors, building staff, or household members.


Double-check your shipping address from your order confirmation email.


Contact the shipping carrier for delivery details or possible misplacement.


Once you’ve confirmed non-delivery with the carrier, send us that proof and we will issue a refund or replacement immediately.


We're here to make sure your experience with AtlasMuseCrafts is smooth, safe, and satisfying.

If you have any other shipping concerns, don’t hesitate to reach out.