Shipping Policy
We’re committed to delivering your handcrafted products safely and on time. Please review this policy for information about production, shipping, tracking and order management.
Order Processing and Production Times
AtlasMuseCrafts offers ready-to-ship products and made-to-order handcrafted products. Processing and production times depend on the product type.
Ready-to-Ship Products
Thuya wood boxes and other products clearly marked “Ready to Ship” are prepared and handed to the shipping carrier within 1–2 business days.
Made-to-Order Furniture and Wooden Doors
Custom wooden doors, cabinets, bed frames, tables and other made-to-order furniture require approximately 3–4 weeks of production time before shipping.
Production begins after the customer has confirmed the order details, measurements, materials and customization options.
Progress photographs may be provided during production for selected custom orders.
Personalized and Custom Boxes
Products requiring custom dimensions, engraving, lining, compartments, colors or another personalization may require additional production time.
The estimated production time will be displayed on the product page or confirmed with the customer before production begins.
Business days exclude weekends and public holidays.
Shipping and Delivery Times
Delivery estimates begin after production has been completed and the order has been handed to the shipping carrier.
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Ready-to-ship products: approximately 3–5 business days
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Made-to-order furniture and wooden doors: approximately 5–7 business days
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Large freight shipments: delivery times vary by destination, product size and local carrier arrangements
Production and shipping times are separate. For example, a custom wooden door may require 3–4 weeks for production, followed by approximately 5–7 business days for delivery.
Delivery times are estimates and are not guaranteed. Customs processing, weather conditions, carrier delays, remote destinations or an incomplete delivery address may affect delivery.
International Shipping
AtlasMuseCrafts ships internationally.
Import duties, taxes, customs charges or brokerage fees imposed by the destination country are the customer’s responsibility unless they are expressly included during checkout.
Customers are responsible for checking any local import requirements before ordering.
Shipping Costs
AtlasMuseCrafts offers free worldwide standard shipping on all orders, unless otherwise stated during checkout or confirmed before payment for custom and wholesale orders.
Free worldwide shipping applies to ready-to-ship products, personalized products, made-to-order furniture and wooden doors.
When a product is advertised with free shipping, standard shipping costs are included in the product price.
Additional charges may apply if the customer requests:
- Expedited shipping
- Special delivery service
- Freight upgrade
- Delivery to a remote location
- Special handling for oversized or heavy items
Import duties, taxes, customs charges or brokerage fees imposed by the destination country are not included in free shipping and remain the customer’s responsibility unless they are expressly included during checkout.
Order Cancellations and Modifications
Ready-to-Ship and Standard Orders
Contact us immediately if you need to cancel or modify a ready-to-ship order.
We will try to accommodate the request, but cancellation or modification cannot be guaranteed after the order has been prepared, fulfilled or handed to the carrier.
Custom and Personalized Orders
Custom and personalized orders may be cancelled or modified within 24 hours of purchase, provided production has not started and custom materials have not been ordered.
After production has started, cancellation or modification may no longer be possible.
To request a cancellation or modification, email:
Support@atlasmusecrafts.com
Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Please review your shipping information carefully before completing the order. If you notice an error, contact us immediately.
AtlasMuseCrafts is not responsible for delays, failed deliveries or lost packages caused by an incorrect or incomplete address provided by the customer.
If a package is returned because of an incorrect address or failed delivery attempt, the customer may be responsible for the cost of reshipping it.
Tracking Your Order
After your order has shipped, you will receive a confirmation email containing the available tracking information.
Tracking may require some time to update after the carrier receives the shipment.
If you do not receive tracking information, contact:
Support@atlasmusecrafts.com
You may also use our online Tracking Page to check your shipment.
Delayed or Lost Shipments
If tracking has not updated for an unusual period or the shipment has exceeded its estimated delivery timeframe, contact us.
We will review the tracking information and, when necessary, open an investigation with the shipping carrier.
A replacement or refund may be issued after the carrier investigation confirms that the shipment was lost or cannot be delivered.
Package Marked Delivered but Not Received
If tracking shows that the package was delivered but you have not received it:
- Check with household members, neighbors, reception staff or building management.
- Check the delivery area and any safe location around the property.
- Confirm that the shipping address on your order is correct.
- Contact the shipping carrier for delivery confirmation or location details.
- Contact AtlasMuseCrafts with your order number and any information provided by the carrier.
We will review the case and may open a carrier investigation. If the investigation confirms that the package was lost or incorrectly delivered, we will provide an appropriate replacement or refund.
A refund or replacement cannot be guaranteed solely because tracking shows “Delivered”; the carrier investigation must first be completed.
Damaged Packages
Please inspect the product and packaging promptly after delivery.
If your order arrives damaged, contact us within 7 calendar days whenever reasonably possible and provide:
- Your order number
- Photographs or videos of the damaged product
- Photographs of the outer and inner packaging
- A description of the damage
Please keep the product and all packaging until the claim has been resolved.
Confirmed shipping damage will be handled according to our Returns, Exchanges & Refund Policy.
Contact Us
For shipping, tracking or delivery questions, contact:
Email: Support@atlasmusecrafts.com
Business: AtlasMuseCrafts
Registered business address: 30 N Gould St Ste R, Sheridan, Wyoming 82801, United States
Craft and production location: Morocco
