Moroccan Jewellery Box Lockable Thuya Wooden Burl Organizer

📦 Refund & Return Policy — AtlasMuseCrafts

Thank you for shopping with AtlasMuseCrafts. We take pride in offering handcrafted pieces made with care and precision. Please review the following policy to understand your rights and responsibilities when making a purchase.

🔄 Returns, Exchanges & Refunds

We gladly accept returns and exchanges for both defective and non-defective products within 30 days of receiving your order, under the conditions outlined below:

🛠️ Defective Items

If your item arrives damaged, faulty, or not functioning properly:

Contact us within 30 days of delivery.

Provide a clear photo or video showing the issue.

Once confirmed, you may choose:

A full refund

A repair

A replacement or exchange

In some cases, a return may not be required to process your refund or exchange.

📦 Non-Defective Items

We accept returns and exchanges for change of mind or other non-defect reasons, provided:

The item is in original, unused condition.

It is returned in the original packaging.

Return shipping costs are the responsibility of the customer (unless otherwise stated).

🚫 Non-Returnable Items

We do not accept returns or exchanges for items that:

Have been damaged due to misuse

Show signs of self-repair attempts or repairs by third parties

⏱️ Refund Processing

Refunds are processed within 7 business days after receiving and inspecting the returned item.

The time it takes for the refund to appear in your account may vary depending on your payment method or bank.

🏷️ Sale Items

All sale items are eligible for returns, exchanges, and refunds under the same terms as full-priced items, whether defective or non-defective.

🛡️ Manufacturer’s Guarantee

We offer a 30-day warranty from the date of purchase against defects in materials or workmanship.

This warranty does not cover damage caused by:

Dropping or improper handling

Misuse or unauthorized repairs

If a defect is confirmed within the warranty period, we will:

Repair, replace, or exchange the item at no additional cost.

Note: Refunds are not issued under the warranty. Only repair, replacement, or exchange is provided.

We reserve the right to decline warranty claims for items that show signs of unauthorized repairs or misuse.

📬 Contact Us

To initiate a return, exchange, or warranty claim, please contact us at:

📧 support@thuyacrafts.com

We’re here to help, and it’s our pleasure to ensure you’re satisfied with every purchase from AtlasMuseCrafts.

We’re committed to delivering your handcrafted treasures safely and on time. Please review our shipping policy below for all the details you need regarding shipping, tracking, and order management.

🕒 Processing Time

All orders are processed within 1–2 business days.

Please note that orders are not processed, shipped, or delivered on weekends or public holidays.

Each order is shipped with a tracking number, allowing you to monitor your package every step of the way.

🌍 Shipping Time & Worldwide Delivery

Standard Free Shipping is available on all orders.

Estimated delivery time: 3–5 business days (after processing).

AtlasMuseCrafts ships worldwide. We proudly deliver our handcrafted Moroccan products to customers across the globe.

📝 Order Cancellation & Modification

You have 24 hours from the time of placing your order to request any modifications or cancellations.

If changes are needed, please email us promptly at:

📧 support@thuyacrafts.com

After the 24-hour window, your order may already be processed or shipped, and modifications may no longer be possible.

Please ensure your shipping address is accurate.

AtlasMuseCrafts is not responsible for packages lost due to incorrect or incomplete addresses.

📦 Tracking Your Order

Once your order is shipped, you'll receive an email confirmation with your tracking number.

If you didn’t receive tracking details, please contact us at:

📧 support@thuyacrafts.com

You can also use our Tracking Page to monitor your delivery in real time.

📭 My Order Says Delivered, But I Haven’t Received It?

If your tracking status says "Delivered" but the item hasn't reached you:

Check with neighbors, building staff, or household members.

Double-check your shipping address from your order confirmation email.

Contact the shipping carrier for delivery details or possible misplacement.

Once you’ve confirmed non-delivery with the carrier, send us that proof and we will issue a refund or replacement immediately.

We're here to make sure your experience with AtlasMuseCrafts is smooth, safe, and satisfying.

If you have any other shipping concerns, don’t hesitate to reach out.