Refund Policy

📦 Refund & Return Policy — AtlasMuseCrafts

Thank you for shopping with AtlasMuseCrafts. We take pride in offering handcrafted pieces made with care and precision. Please review the following policy to understand your rights and responsibilities when making a purchase.

🔄 Returns, Exchanges & Refunds

We gladly accept returns and exchanges for both defective and non-defective products within 30 days of receiving your order, under the conditions outlined below:

🛠️ Defective Items

If your item arrives damaged, faulty, or not functioning properly:

Contact us within 30 days of delivery.

Provide a clear photo or video showing the issue.

Once confirmed, you may choose:

A full refund

A repair

A replacement or exchange

In some cases, a return may not be required to process your refund or exchange.

📦 Non-Defective Items

We accept returns and exchanges for change of mind or other non-defect reasons, provided:

The item is in original, unused condition.

It is returned in the original packaging.

Return shipping costs are the responsibility of the customer (unless otherwise stated).

🚫 Non-Returnable Items

We do not accept returns or exchanges for items that:

Have been damaged due to misuse

Show signs of self-repair attempts or repairs by third parties

⏱️ Refund Processing

Refunds are processed within 7 business days after receiving and inspecting the returned item.

The time it takes for the refund to appear in your account may vary depending on your payment method or bank.

🏷️ Sale Items

All sale items are eligible for returns, exchanges, and refunds under the same terms as full-priced items, whether defective or non-defective.

🛡️ Manufacturer’s Guarantee

We offer a 30-day warranty from the date of purchase against defects in materials or workmanship.

This warranty does not cover damage caused by:

Dropping or improper handling

Misuse or unauthorized repairs

If a defect is confirmed within the warranty period, we will:

Repair, replace, or exchange the item at no additional cost.

Note: Refunds are not issued under the warranty. Only repair, replacement, or exchange is provided.

We reserve the right to decline warranty claims for items that show signs of unauthorized repairs or misuse.

📬 Contact Us

To initiate a return, exchange, or warranty claim, please contact us at:

📧 Support@atlasmusecrafts.com

We’re here to help, and it’s our pleasure to ensure you’re satisfied with every purchase from AtlasMuseCrafts.